If there is a change to your contact information, such as a new email address or phone number, you may be able to update the school's records through your Family Access account. You can only edit contact information for the family you are a part of, such as Family 1 or Family 2. Each family is separate from the others; Family 1 has an address and members that are different from Family 2. Family 1 members can revise the student's email for Student Information, as well as the guardian's phone and email for Your Family Information. Family 2 members can revise the guardian phone and email for Your Family Information, but cannot edit the student email address for Student Information. Your change will either be applied immediately or after it has been approved by the administrators at your child's school.

Fields that require approval are specified by administrators at your child's school. For example, requests to change certain information, such as your phone number, may require approval, while changes to an email address may not.

Video

Instructions

1. Sign in to the software using your assigned username and password.
   • If you have access to more than one portal, you may need to click the down arrow  icon next to the home icon and select Family Access from the drop-down menu.
   • You will see the Family Access tile screen, where you can view tiles for all of your children.
2. Click the Student Profile tile. 
   • You can select a tile under a specific child’s name or under the View All Students heading. If you wish to select a different student’s information, you can do so by selecting that student’s name at the top left of the screen.
   • Alternatively, you can navigate to Student Profile under Features by following the path below.
     Path: Menu >> Family Access >> Student
   • You will see the Student Profile for the child you selected.
3. Click the edit icon to the right of the area you would like to make or request a change to.
   • You will see the Request Information Change screen, which displays both the name of the field as well as the information that has been entered. 
     • For example, you may see Guardian Email along with the email address that is currently on file for the guardian.
   • If you do not see this option, contact your child's school to make the necessary changes.
4. Enter the correct information in the fields you wish to update.
5. Click Save near the top left of the screen to save your work.
   • If the information you changed does not need approval, the change will be applied immediately. 
   • If it does need approval, the change will not display until it has been approved by an administrator. Until it is approved, the change is in a pending status, and you see the Changes Pending option in the area where you requested a change.
     • If you wish to view changes requested but not yet applied, you can click Changes Pending to view each field where you requested a change, the requested value, and the date the change was requested. You can click Done when you finish viewing the requested changes.

You have successfully requested a change to the family contact information for your child. The school may now review the requested change and grant or deny approval. If the change is denied, you may receive an email from your school with details about why it was denied.