Entering Family Change Request
How to Update Phone Numbers and Email Addresses for your Family in Skyward Qmlativ SIS
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Contact information for your family is available to parents and guardians in the Student Profile of Family Access.
If there is a change to your contact information, such as a new email address or phone number, you may be able to update the school's records through your Family Access account in Skyward Qmlativ SIS. You can only edit contact information for the family you are a part of, such as Family 1 or Family 2. Each family is separate from the others; Family 1 has an address and members that are different from Family 2. Family 1 members can revise the guardian's phone and email for Your Family Information. Family 2 members can revise the guardian phone and email for Your Family Information. Your change will either be applied immediately or after it has been approved by the administrators at your child's school.
Note
If you need to change additional demographic information, such as names and addresses, contact the school office. To modify the information under the Emergency Contacts heading, you must contact the school to make a change.
Fields that require approval are specified by administrators at your child's school. For example, requests to change certain information, such as your phone number, may require approval, while changes to an email address may not.
Video
Transcript
Entering family change requests in Family Access allows you to add or change email addresses and phone numbers for students or guardians in the Student Profile. To begin the process, let’s head to the Student Profile tile.
Here, we can use the Edit option to attach an email address to our student. Let’s enter and confirm the student’s email address. We can then save to complete the process. It’s important to note that until this change has been approved by our organization, “Changes Pending” appears after the email address is entered.
Now that you’re more familiar with entering family change requests in Family Access, you can be sure that all student and family email addresses and phone numbers are up to date and accurate.
Quick Steps
- In Family Access, select the Student Profile tile.
- Click the edit icon for Your Family Information.
- Enter the correct information in the fields you wish to update.
- Click Save.
Detailed Instructions
The following steps will be completed in Skyward Qmlativ SIS. If you have access to more than one portal, you may need to click the 
down arrow next to the 
home icon and select Family Access from the drop-down menu.
- Select the Student Profile tile.
- You can select a tile under a specific child’s name or under the View All Students heading. If you wish to select a different student’s information, you can do so by selecting that student’s name at the top left of the screen.
- You will see the Student Profile for the child you selected.
- You can select a tile under a specific child’s name or under the View All Students heading. If you wish to select a different student’s information, you can do so by selecting that student’s name at the top left of the screen.
- Click the
edit icon to the right of the Your Family Information heading.
- You will see the Request Information Change screen, which displays both the name of the field as well as the information that has been entered.
- For example, you may see Guardian Email along with the email address that is currently on file for the guardian.
- If you do not see this option, contact your child's school to make the necessary changes.
- You will see the Request Information Change screen, which displays both the name of the field as well as the information that has been entered.
- Enter the correct information in the fields you wish to update.
- If you are updating an email address, please be sure to update the email address in the Confirm Guardian Email # field below as well.
- Click Save
near the top left of the screen to save your work.
- If the information you changed does not need approval, the change will be applied immediately.
- If it does need approval, the change will not display until it has been approved by an administrator. Until it is approved, the change is in a pending status, and you see the Changes Pending option in the area where you requested a change.
- If you wish to view changes requested but not yet applied, you can click Changes Pending to view each field where you requested a change, the requested value, and the date the change was requested. You can click Done when you finish viewing the requested changes.
You have successfully requested a change to the family contact information for your child! The school may now review the requested change and grant or deny approval. If the change is denied, you may receive an email from your school with details about why it was denied.